Returns and Shipping Policies
Customer satisfaction is very important to us! If you are not completely satisfied with your
products within seven days of purchase, you may return the products to us for a refund. After
seven days we charge restocking fees.
Return Method:
If you wish to return a product within seven days, please notify our offices at
Customer-Service@Grahams-Stead.Com.. A customer representative will issue a return number
and provide shipping instructions. Please place the product back into the original packaging for
shipping. Please note that custom orders such as custom made liners and underlay cannot be
returned. In addition, unused portions of bulk products (i.e. pond-liner, underlay and tubing)
cannot be returned.
Warranty Information:
All warranties are limited to Product Manufactures Warranties including choice of replacement or
refund of the cost of that particular product. Product Warranties will be voided if electrical cords
have been cut or a product is damaged do to improper use or maintenance. Refunds will be
prorated based on the product usage. We will help you with warranty claims for products
purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow 6-8 days shipping time excluding
holidays and weekends. It is important that you inspect all freight carefully upon receipt. On the
rare occasion that freight has been damaged by the carrier, please have the driver note damage on
the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship
replacement materials. Should you accept damaged goods by signing for them, the claim for
damage becomes your responsibility, and we are then unable to assist you in processing this claim.
Shipping 151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier. The shipping company now charges
an additional fee for residential deliveries. This additional fee is waived if you ship to a commercial
address or you obtain the merchandise at the shipping terminal. We will give you the closest
location. The shipping company will call you to schedule a delivery date and time. Common carrier
deliveries must be signed for, so please be available. In addition, the shipping company will not
unload the merchandise. If the merchandise is too heavy to lift, it is your responsibility to provide
the unloading method. Please allow 8-10 days shipping time excluding holidays and weekends. It is
important that you inspect all freight carefully upon receipt. On the rare occasion that freight has
been damaged by the carrier, please have the driver note damage on the bill of lading, or refuse to
accept delivery, and notify us immediately. We will promptly ship replacement materials. Should
you accept damaged goods by signing for them, the claim for damage becomes your responsibility,
and we are then unable to assist you in processing this claim.
Contact Information
E-Mail Address: Customer-Service@Grahams-Stead.com
Customer satisfaction is very important to us! If you are not completely satisfied with your
products within seven days of purchase, you may return the products to us for a refund. After
seven days we charge restocking fees.
Return Method:
If you wish to return a product within seven days, please notify our offices at
Customer-Service@Grahams-Stead.Com.. A customer representative will issue a return number
and provide shipping instructions. Please place the product back into the original packaging for
shipping. Please note that custom orders such as custom made liners and underlay cannot be
returned. In addition, unused portions of bulk products (i.e. pond-liner, underlay and tubing)
cannot be returned.
Warranty Information:
All warranties are limited to Product Manufactures Warranties including choice of replacement or
refund of the cost of that particular product. Product Warranties will be voided if electrical cords
have been cut or a product is damaged do to improper use or maintenance. Refunds will be
prorated based on the product usage. We will help you with warranty claims for products
purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow 6-8 days shipping time excluding
holidays and weekends. It is important that you inspect all freight carefully upon receipt. On the
rare occasion that freight has been damaged by the carrier, please have the driver note damage on
the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship
replacement materials. Should you accept damaged goods by signing for them, the claim for
damage becomes your responsibility, and we are then unable to assist you in processing this claim.
Shipping 151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier. The shipping company now charges
an additional fee for residential deliveries. This additional fee is waived if you ship to a commercial
address or you obtain the merchandise at the shipping terminal. We will give you the closest
location. The shipping company will call you to schedule a delivery date and time. Common carrier
deliveries must be signed for, so please be available. In addition, the shipping company will not
unload the merchandise. If the merchandise is too heavy to lift, it is your responsibility to provide
the unloading method. Please allow 8-10 days shipping time excluding holidays and weekends. It is
important that you inspect all freight carefully upon receipt. On the rare occasion that freight has
been damaged by the carrier, please have the driver note damage on the bill of lading, or refuse to
accept delivery, and notify us immediately. We will promptly ship replacement materials. Should
you accept damaged goods by signing for them, the claim for damage becomes your responsibility,
and we are then unable to assist you in processing this claim.
Contact Information
E-Mail Address: Customer-Service@Grahams-Stead.com
| Graham's-Stead.Com Make Your Own - Home Stead Park Copyright 2006-2008 Grahams-Stead.com All rights reserved. |
| Products ~ Professional Quality Prices ~ Allows You Afford-Ability Service ~ Meeting Your Needs |
| Do unto others as you would want done unto you". |